Posted by & filed under Consumer/Buyer Behavior, Ethics, Innovation, Integrated Marketing Communications (IMC), Relationship Marketing, Retail Marketing, Services Marketing.

Description: Wave of digital workout options flood the market in wake of COVID-19 closures

Source: CBC.ca

Date: Apr 03, 2020

Link: https://www.cbc.ca/news/business/it-s-critical-shuttered-fitness-studios-move-online-to-stay-afloat-in-era-of-covid-19-1.5521491

Questions for discussion:

  • How have these businesses responded to the challenges they face related to Covid -19 closures?
  • How can they maintain relationships with customers during this period of uncertainty?
  • What would you recommend, from a marketing point of view, to convince clients that their studios and equipment will be “safe” environments, once the crisis period has subsided?

Posted by & filed under Ethics, Global Marketing, Integrated Marketing Communications (IMC), Marketing Research, Supply Chain.

Description: As the coronavirus spreads, the collapse of the project helps explain America’s acute shortage.

Source: NYTimes.com

Date: Mar 29, 2020

Link: https://www.nytimes.com/2020/03/29/business/coronavirus-us-ventilator-shortage.html

Questions for discussion:

  • What does the article say is the primary reason for the failure to produce an inexpensive ventilator?
  • Could this issue have been avoided if multiple governments around the world collaborated on the project?
  • What is the marketing and prestige value to a firm in producing an inexpensive ventilator for global sales?
  • Is there something ethically wrong with the “profit model” when it comes to health related products and services, in your opinion?

Posted by & filed under Consumer/Buyer Behavior, Global Marketing, Innovation, Integrated Marketing Communications (IMC), Services Marketing.

Description: The 2019 novel coronavirus (COVID-19) is attacking the health, financial welfare, social order and political stability of nations across the globe. At a time when millions are fighting to survive illness, financial hardship, political upheaval, and other existential threats, it is difficult to look beyond the moment. The scourge of COVID-19 will pass. When, at what cost, and what its lasting impact will be are open questions.

Source: Fortune.com

Date: Mar 24, 2020

Link: https://www.forbes.com/sites/markcohen1/2020/03/24/covid-19-will-turbocharge-legal-industry-transformation/?fbclid=IwAR0-EJddxnWMDJ_nyO2zQ8eSwOFmbJH86D5n4fUts3A065nQyhcdTBYRXSM#5daf3a091195

Questions for discussion:

  • What does the article say about how business practices will change after Coronavirus passes?
  • Why will some business environments resist the move towards radical changes?
  • Do you agree with the assessments and predictions?

Posted by & filed under Consumer/Buyer Behavior, Global Marketing, Innovation, Integrated Marketing Communications (IMC).

Description: The COVID-19 coronavirus outbreak has sparked a dramatic first for the movie industry: movies are being made available at home the same time they’re available in theaters.

Source: CNBC.com – video report

Date: Mar 20, 2020

Link: https://www.cnbc.com/2020/03/20/how-coronavirus-could-permanently-change-the-movie-industry.html

Questions for discussion:

  • How is the movie industry adjusting to the behavioral changes taking place as a result of the coronavirus?
  • How do you envision the landscape in a few years from now after the coronavirus scare has faded?

Posted by & filed under Consumer/Buyer Behavior, Innovation, Integrated Marketing Communications (IMC).

Description: With the ever-changing situation surrounding the coronavirus outbreak, it is unclear how long the pandemic will last and what its effect on the economy—and therefore the TV industry—will be.

Source: eMarketer.com

Date: Mar 23, 2020

Link: https://www.emarketer.com/content/how-the-coronavirus-could-affect-the-tv-industry

Questions for discussion:

  • What does the report say about how the TV industry might be affected by the Coronavirus?
  • Can marketers improve the situation where there are threats?

Posted by & filed under Consumer/Buyer Behavior, Innovation, Integrated Marketing Communications (IMC).

Description: Melanie Deziel is the founder of StoryFuel and a keynote speaker on the topics of native advertising and branded content. She’s taught professionals around the globe to brainstorm better, think like journalists and tell better brand stories. Melanie was the first editor of branded content at The New York Times, where she wrote the native ads that won the Best Native Advertising Execution OMMA Award in both 2014 and 2015. Prior to founding StoryFuel, Melanie worked full time doing content strategy, business development and branded content creation for The New York Times’s T Brand Studio, helped found HuffPost Partner Studio, and served as the Director of Creative Strategy for Time Inc’s portfolio of 35+ media properties. She also served as an Expert in Residence at Gary Vaynerchuk’s BRaVe Ventures, where she provided native advertising and content strategy insights, training and information. More recently, she is the author of the recently published, The Content Fuel Framework – How to Generate Unlimited Story Ideas. Enjoy the conversation…

Source: SixPixels.com – podcast

Date: Mar 22, 2020

Link: https://www.sixpixels.com/articles/archives/melanie-deziel-on-how-to-generate-unlimited-stories-this-weeks-six-pixels-of-separation-podcast/

Questions for discussion:

  • What does Melanie Deziel say about creating better content methodology?
  • What do you think about what her thinking?

Posted by & filed under Consumer/Buyer Behavior, Ethics, Global Marketing, Marketing Research, Product Brands and Branding, Relationship Marketing.

Description: Airlines say they are doing what they can as the COVID-19 pandemic hurts business

Source: CBC.ca

Date: Mar 27, 2020

Link: https://www.cbc.ca/news/business/passengers-grounded-covid-19-air-canada-westjet-sunwing-1.5510105

Questions for discussion:

  • Do you think the airlines are handling customer claims for refunds properly?
  • What damage is likely to their brands and customer-relations images as a result of this publicity?
  • Can there be any grounds for the airlines to keep funds?

Posted by & filed under Consumer/Buyer Behavior, Ethics, Global Marketing, Product Brands and Branding, Relationship Marketing.

Description: As the government continues to wrestle with the COVID-19 epidemic, US consumers and news organizations have rediscovered one of the things that made social media so valuable: Democratizing information about a fast-moving global story brings to light important narratives that official sources may miss, ignore or suppress.

Source: e-Marketer.com

Date: Mar 17, 2020

Link: https://www.emarketer.com/content/why-tech-companies-can-regain-consumer-trust-as-coronavirus-crisis-continues?ecid=NL1001

Questions for discussion:

  • What are the highlights presented in this report?
  • Do you agree that brands that are viewed as a source of greater trust will benefit after this crisis has passed?
  • What does this mean for managers, investors?

Posted by & filed under Consumer/Buyer Behavior, Ethics, Integrated Marketing Communications (IMC).

Description: The coronavirus is more than a health menace. It’s a wealth destroyer that the global economy will have to live with for many months to come.

Source: Bloomberg.com

Date: Feb 25, 2020

Link: https://www.bloomberg.com/news/articles/2020-02-28/the-world-catches-a-dangerous-virus-of-the-mind?srnd=businessweek-v2

Questions for discussion:

  • What does the article say about what was known about the coronavirus a month ago and how people interpreted and dealt with it?
  • Why do you think people behaved as they did?

Posted by & filed under Consumer/Buyer Behavior, Innovation, Integrated Marketing Communications (IMC), Marketing Research, Retail Marketing.

Description: The upsurge of self-checkout and unmanned stores like Amazon Go is freeing consumers from one of the things they detest most: long checkout lines.

Source: eMarketer.com

Date: Mar 16, 2020

Link: https://www.emarketer.com/content/self-checkout-is-changing-the-retail-landscape?ecid=NL1001

Questions for discussion:

  • What does the report say about how retailers and their customers are adapting to self-checkout?
  • What do you think are the challenges facing retailers as they modify this part of the buying experience?