Description: The upsurge of self-checkout and unmanned stores like Amazon Go is freeing consumers from one of the things they detest most: long checkout lines.
Source: eMarketer.com
Date: Mar 16, 2020
Link: https://www.emarketer.com/content/self-checkout-is-changing-the-retail-landscape?ecid=NL1001
Questions for discussion:
- What does the report say about how retailers and their customers are adapting to self-checkout?
- What do you think are the challenges facing retailers as they modify this part of the buying experience?