Posted by & filed under Consumer/Buyer Behavior, Retail Marketing.

Description: Gains for Canadian retailers slowed sharply in July and August, suggesting pent-up demand from prior months has been largely extinguished.

Source: BNNBloomberg.ca – video report

Date: Sep 18, 2020

Link: https://www.bnnbloomberg.ca/canadian-retail-sales-slow-after-surpassing-pandemic-losses-1.1495964

Questions for discussion:

  • What does the report say about retail sales results?
  • How can retailers deal with the current situation?

Posted by & filed under Ethics, Global Marketing, Integrated Marketing Communications (IMC), Marketing Strategy, Relationship Marketing, Retail Marketing.

Description: Actress Jessica Alba joins ‘Influencers with Andy Serwer’ to discuss the success of The Honest Company.

Source: Finance.Yahoo.com

Date: Sep 23, 2020

Link: https://finance.yahoo.com/video/ethical-business-practices-shouldn-t-100000669.html

Questions for discussion:

  • What is Jessica Alba’s opinion about ethical business practice and profitability?
  • After researching The Honest Company online, describe how the firm is different from any other consumer products company such as Proctor & Gamble?
  • Do you think the brand name is a good choice?

Posted by & filed under Consumer/Buyer Behavior, Integrated Marketing Communications (IMC), Relationship Marketing, Retail Marketing.

Description: Target has revolutionized the entire shopping experience, from the width of the aisles and the weight of the shopping carts to the smell of Starbucks coffee and placement of dollar bins. The tactics are paying off. Despite the pandemic, profits rose more than 80% year over year. Here’s how Target uses dollar bins and online sales to keep customers hooked.

Source: Bloomberg.com – video report

Date: Sep 22, 2020

Link: https://www.cnbc.com/video/2020/09/19/how-target-brings-in-billions-by-getting-customers-hooked.html?__source=iosappshare%7Ccom.apple.UIKit.activity.Mail

Questions for discussion:

  • What does the report say about Target’s strategic thinking and relationship with customers?
  • Do you think the firm is positioned well given the growth of online retailing?
  • What would you advise investors with respect to Target’s stock?

Posted by & filed under Consumer/Buyer Behavior, Ethics, Marketing Strategy, Relationship Marketing.

Description: Many people turn to Facebook for news, with almost 70% of adults in the United States using the platform in 2019, according to Pew Research Center. This large userbase means Facebook has a large effect on our society and our democracy. That was made evident in the 2016 presidential election.

Source: CNBC.com – video report

Date: Sep 19, 2020

Link: https://www.cnbc.com/2020/09/19/2020-presidential-election-facebook-and-information-manipulation.html

Questions for discussion:

  • What are the social and ethical issues facing Facebook and other media?
  • How could the criticism affect the brand?
  • What would you advise management?

Posted by & filed under Consumer/Buyer Behavior, Global Marketing, Innovation, Integrated Marketing Communications (IMC), Marketing Research.

Description: Any day is a happy day when Jonah Berger publishes a new book. And here we are. The bestselling author of Contagious and Invisible Influence is back with The Catalyst – How To Change Anyone’s Mind, and I hope you are as happy as I am. Jonah is a marketing professor at the Wharton School at the University of Pennsylvania and a world-renowned expert on change, word of mouth, influence, consumer behavior, and how products, ideas, and behaviors catch on. He has published over fifty articles in top?tier academic journals, teaches Wharton’s highest rated online course, and popular outlets like The New York Times and Harvard Business Review often cover his work. He’s keynoted hundred of events, and often consults for organizations like Google, Apple, Nike, and the Gates Foundation. Now, let’s into this discussion about the trials, tribulations and opportunities that come from the notion that, “change is hard.” Enjoy the conversation…

Source: SixPixels.com

Date: Sep 13, 2020

Link: https://www.sixpixels.com/articles/archives/jonah-berger-on-being-a-catalyst-for-change-this-weeks-six-pixels-of-separation-podcast/

Questions for discussion:

  • What are the critical ideas presented by Jonah Berger about how to change behavior?
  • What does this mean for marketers?

Posted by & filed under Marketing Research, Relationship Marketing.

Description: Audio advertisers have no problem demonstrating that their ads were listened to, but proving that their ads affected listeners’ behavior is another story.

Source: eMarketer.com

Date: Sep 15, 2020

Link: https://www.emarketer.com/content/brands-leveraging-digital-audio-don-t-have-metrics-they-need-measure-campaign-s-success?ecid=NL1001

Questions for discussion:

  • What are the limitations of followup to consumer responses to radio advertising?
  • How do marketers measure consumer responses?
  • How else could marketers measure consumer responses to radio messaging?

Posted by & filed under Consumer/Buyer Behavior, Integrated Marketing Communications (IMC), Marketing Research, Supply Chain.

Description: British Columbia’s wines are improbably being embraced by wine snobs around the world. But legal restrictions, and regional biases, are getting in the way at home.

Source: NYTimes.com

Date: Sep 19, 2020

Link: https://www.nytimes.com/2020/09/19/world/canada/british-columbia-wine-Okanagan-Valley.html

Questions for discussion:

  • What are the barriers preventing Canadian wineries from developing further?
  • What can marketing do to help the Okanagan wineries?

Posted by & filed under Consumer/Buyer Behavior, Marketing Research, Retail Marketing, Supply Chain.

Description: Forget Thanksgiving Day. The start to the holiday shopping season could be October 10, or 10/10/2020, according to Keith Jelinek, managing director in the retail practice at global consultancy Berkeley Research Group.

Source: MarketWatch.com

Date: Sep 16, 2020

Link: https://www.marketwatch.com/story/the-holiday-shopping-season-could-start-on-10-10-2020-with-retailers-hopeful-that-consumers-will-turn-out-early-11600197849?mod=home-page

Questions for discussion:

    • What is the basis for these notions of an earlier start to holiday shopping?
    • Do you agree with this assessment?
    • What should retailers do with the information provided?

Posted by & filed under Consumer/Buyer Behavior, Global Marketing, Innovation, Integrated Marketing Communications (IMC), Marketing Strategy, Product Brands and Branding, Relationship Marketing.

Description: Apple Inc. and the government of Singapore have partnered on a two-year health initiative dubbed LumiHealth, which is built around tracking and rewarding user behavior through the Apple Watch gadget and an iPhone app.

Source: Bloomberg.com – video report

Date: Sep 15, 2020

Link: https://www.bloomberg.com/news/articles/2020-09-16/singapore-to-pay-citizens-for-keeping-healthy-with-apple-watch?srnd=premium-canada

Questions for discussion:

  • Describe the partnership plan between Apple, government, and consumers?
  • Is this a new business model?
  • What are the benefits for all players involved?

Posted by & filed under Consumer/Buyer Behavior, Ethics, Global Marketing, Integrated Marketing Communications (IMC), Relationship Marketing.

Description: Since Amazon’s early days, reviews are the one big metric customers have relied on to determine the quality and authenticity of a product. Amazon’s listings often have hundreds or thousands of reviews, instead of the handful found on competing marketplaces. But many of those reviews can’t be trusted. Thousands of fake reviews have flooded Amazon, Walmart, eBay and others, as sales have skyrocketed.

Source: CNBC.com – video report

Date: Sep 06, 2020

Link: https://www.cnbc.com/2020/09/06/amazon-reviews-thousands-are-fake-heres-how-to-spot-them.html

Questions for discussion:

  • Summarize the key problems facing online sellers?
  • What can marketers do?
  • What should consumers do with this information?