Description: Content moderation is a delicate balancing act for social media platforms trying to grow their user base. Larger platforms such as Facebook and Twitter, which make most of their profits from advertising, can’t afford to lose eyeballs or engagement on their sites. Yet they are under tremendous public and political pressure to stop disinformation and remove harmful content.
Date: Jan 24, 2022
Questions for discussion:
- Summarize the research and results presented.
- What strategic thinking does this suggest to marketers, in your view?